I finally told them that their constant stream of emails demanding yet more logfiles constituted harassment, and I blocked them at my email gateway for extra protection. At which point they made it clear that they intended to keep me jumping through hoops indefinitely. I spent a least than eight hours doing the bidding of the Symantec's support folks, but when it became apparent that they couldn't solve the problem I tried to close the support case as "problem not solved". Technical support whose philosophy is apparently "Make the customer suffer enough and they will never complain again.".The SEP client grabbing every available CPU core without warning, even when there are no scans or updates scheduled.The only way for me to get through a scan was to limit the scans to known file types.
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