It's a far cry from live screen-sharing, but at least it can help a remote tech see what the user is seeing. Finally, there's Screenshot, which sends a remote request for exactly that.
The System Log tab is just what it sounds like, and it's a useful tool for diagnosing device problems. That could prove helpful for a user who, for example, doesn't know how to set up his mail account or needs to connect to the new company VPN. The Processes tab lists all the apps and other services currently running (and how long they've been running), while Settings lets you push locally configured e-mail, Exchange, and Wi-Fi settings to the device. For example, the Summary tab displays CPU, RAM, battery, and storage status, along with various bits of basic info (device name, OS version, network connection, and so on). What you can do is chat, transfer files, and click through five tabs' worth of information about the device. Update: According to a TeamViewer rep, "For Android, full screen sharing and remote control is available on Samsung, Sony, Medion, and Alcatel One Touch/TCL devices." Although you can establish a remote connection to, say, an iPhone while sitting at your laptop, you can't actually control the phone or even get live screen sharing. The TeamViewer QuickSupport app allows for real-time chat and file transfers.
TeamViewer QuickSupport lets you remotely control a smartphone or tablet from any computer.
There are plenty of apps that allow you to control a remote PC from your phone or tablet, but what if you want to go the other way? What if you need to help a friend, relative, or employee with his or her mobile device?
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